Name : Ankit Sanjay Shah
Designation: CEO & Co-Founder
Company: HRH Next Services Pvt Ltd
Summary:
I grab the bull by its horns and don’t let go until I have myself a stud farm. Sounds pretty hardcore, but that how life is as well, right? Here are all the horns I’ve grabbed over the years:
• Piloted processes being outsourced to India at both Ernst Young, and Deloitte Consulting.
• Worked at Microsoft India Development Centre
• Spun out my six-generation-long family business, HRH, from being retailers of Hyderabad’s first radios, transistors, LPG cylinders, IT products, sim card, and even insurance & credit cards, into HRH Next — a new-age Domestic Contact Centre in the age when customer service was unheard of in India
I co-founded HRH Next, along with my cousin, to provide unmatched customer interaction services to a largely unaddressed Indian service industry. So unmatched, that we grew the Company from a one-clienttwenty-person organisation, to being South India’s industry leader serving a list of marquee clients through our 800-member team… all in less than 7 years.
In fact, we are the preferred vendor for some of the biggest MNCs in India. We were the first to be partnered with Swiggy in 2016 with only 12 seats and today we hold the army of 1000+ supporting their complete Customer cycle in South India. Proud to be preferred choice to some of the leading clients like Vodafone Idea, CARS 24, Global Hospitals, Kurl-On and AHA , amongst others. We also service large government organisations like Bharat Petroleum, GHMC, and the HMWSSB. Those are a lot of horns. My role in all of this – I spearhead HRH Next’s business development programme, while providing oversight in the day-to-day operations of critical shared services functions.
I’ve also served in a leadership capacity across various industries and service areas spanning compliance, information security, management consulting, marketing, and business development. Whatever the lock, there’s a key that fits. Key Passion: I love challenges, and so unsurprisingly, pursuing new business opportunities and providing bespoke solutions to start-ups is my greatest passion. Key Skill: I’m extremely process-oriented, and I’m blessed with razor-sharp & finelyhoned observation and project management skills. (No bull!) Key Roles (along with being an entrepreneur): Complete P&L Responsibility | Business Continuity Planning | Risk Management | Project Management | Knowledge Management | Transitions | Vendor Management | CSR Programmes | Crisis Management | Change Management
When not using metaphors about bulls and horns, you would probably find me playing a game of tennis or a round of golf. If you don’t find me on the court or course, it’s probably because I’m doing the other thing I love — travelling and spending time with my wonderful family