Name: Vijay Rangineni
Designation: Global Delivery Leader – BSG
Company: Tech Mahindra
Education: MBA, Management Strategy Northwestern University – Kellogg School of Management
Summary: Vijay rallies the entire organization at Tech Mahindra BPO towards the objective of undertaking wing-to-wing ownership of key customer relationships, with a resolute focus on end-customer delight. Leveraging more than 20 years of global operations and leadership experience in the service industry, he helps BSG create compelling propositions that deliver lasting value to customers. Prior to Tech Mahindra, he worked with Fortune 100 organizations like American Express, Morgan Stanley and GE, focusing on critical assignments and turnaround stories ranging from Delivery to Technology and Business Process Reengineering. At GE India, he led multiple customer segments, including credit cards, home loans, private loans and auto loans. At Morgan Stanley, he set the pace by focusing on bringing down fraud rates and effecting operational changes that would benefit the bottomline. He was also responsible for certain key processes like collection strategies that helped the organization save collection losses. At American Express, he operated from Chicago, gaining experience in Operations, Finance, Marketing, Project Management and Technology. He was part of a pioneering team that propagated offshoring as a strategic imperative to improve quality.
Enterprenuership is all about taking an idea and making it happen. –Vijay Rangineni